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About the course

This course is designed specifically for new HR professionals who want to build the essential interpersonal skills that make HR work effective and impactful. In HR, technical knowledge is important, but your ability to connect with employees, managers, and teams is what truly sets you apart. This course will help you: *Communicate clearly and confidently in any HR conversation *Listen actively and respond with empathy *Navigate difficult conversations and resolve conflicts *Collaborate effectively across teams and departments *Adapt to change and model professionalism in every interaction Through real-world examples, practical exercises, and expert tips, you’ll gain the confidence to handle everyday HR challenges while building trust and fostering a positive workplace culture. By the end of the course, you won’t just understand HR—you’ll know how to lead HR through connection and communication.

Curriculum

6 Chapters · 20 Lessons

  1. 1

    Introduction

    1. (Included in full purchase)

      Introduction

  2. 2

    Chapter 1: Foundations of HR Communication

    1. (Included in full purchase)

      Lesson 1: Understanding Communication in the HR Context

    2. (Included in full purchase)

      Lesson 2: The Role of Emotional Intelligence

    3. (Included in full purchase)

      Lesson 3: Why Soft Skills Matter in HR

  3. 3

    Chapter 2: Effective Communication in HR

    1. (Included in full purchase)

      Lesson 1: Verbal Communication Techniques

    2. (Included in full purchase)

      Lesson 2: Active Listening

    3. (Included in full purchase)

      Lesson 3: Written Communication

    4. (Included in full purchase)

      Lesson 4: Nonverbal Communication Cues

    5. (Included in full purchase)

      Essential Reading

    6. (Included in full purchase)

      Essential Reading Quiz

  4. 4

    Chapter 3: Conflict Resolution and Problem-Solving

    1. (Included in full purchase)

      Lesson 1: Understanding Workplace Conflict

    2. (Included in full purchase)

      Lesson 2: Conflict Resolution Styles and Techniques

    3. (Included in full purchase)

      Lesson 3: Facilitating Difficult Conversations

    4. (Included in full purchase)

      Lesson 4: Problem-Solving Models

  5. 5

    Chapter 4: Adaptability and Collaboration

    1. (Included in full purchase)

      Lesson 1: The Role of Adaptability in the Modern Workplace

    2. (Included in full purchase)

      Lesson 2: Collaboration as a Core HR Competency

    3. (Included in full purchase)

      Lesson 3: Building a Collaborative and Inclusive Team Culture

    4. (Included in full purchase)

      Exercise

  6. 6

    Conclusion

    1. (Included in full purchase)

      Conclusion

    2. (Included in full purchase)

      Course Quiz