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About the course

This course equips learners with the knowledge, skills, and tools to foster positive employee relations and conduct fair, thorough workplace investigations. You will gain actionable strategies to address workplace conflicts, ensure compliance, and promote a respectful work environment. 

The syllabus

7 Chapters · 29 Lessons

  1. 1

    Introduction

    1. (Included in full purchase)

      Introduction

  2. 2

    Chapter 1: Introduction to Employee Relations

    1. (Included in full purchase)

      Lesson 1: Definition and Scope of Employee Relations

    2. (Included in full purchase)

      Lesson 2: Key Principles: Fairness, Transparency, and Respect

    3. (Included in full purchase)

      Lesson 3: Legal and Ethical Considerations

  3. 3

    Chapter 2: Managing Workplace Conflicts

    1. (Included in full purchase)

      Lesson 1: Common Sources of Workplace Conflict

    2. (Included in full purchase)

      Lesson 2: Conflict Resolution Models

    3. (Included in full purchase)

      Case Practice

    4. (Included in full purchase)

      Case Practice Guidance

    5. (Included in full purchase)

      Lesson 3: Techniques for De-escalation and Mediation

    6. (Included in full purchase)

      Lesson 3 Quiz

    7. (Included in full purchase)

      Lesson 4: Documenting Conflict Resolution

    8. (Included in full purchase)

      Essential Reading

    9. (Included in full purchase)

      Essential Reading Quiz

  4. 4

    Chapter 3: Conducting Workplace Investigations

    1. (Included in full purchase)

      Lesson 1: When to Initiate an Investigation

    2. (Included in full purchase)

      Lesson 2: Key Triggers for Initiating an Investigation

    3. (Included in full purchase)

      Lesson 3: Factors to Consider Before Initiating an Investigation

    4. (Included in full purchase)

      Lesson 4: Steps to Initiate an Investigation

    5. (Included in full purchase)

      Lesson 5: Steps of an Investigation

    6. (Included in full purchase)

      Investigation Decisions Practice Scenarios

  5. 5

    Chapter 4: Legal Considerations and Common Pitfalls

    1. (Included in full purchase)

      Lesson 1: Legal Considerations for Laws

    2. (Included in full purchase)

      Lesson 2: Additional Legal Considerations

    3. (Included in full purchase)

      Lesson 3: Common Challenges

  6. 6

    Conclusion

    1. (Included in full purchase)

      Conclusion

  7. 7

    Case Study

    1. (Included in full purchase)

      The Case of the Anonymous Complaint

    2. (Included in full purchase)

      Decision to Investigate

    3. (Included in full purchase)

      Investigation Planning and Execution

    4. (Included in full purchase)

      Conduct Interviews

    5. (Included in full purchase)

      Next Steps

    6. (Included in full purchase)

      Case Study Download

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